GENERAL INFORMATION:

The original Watchcraft ® collection, with its antiqued nickel-free solid jewelers brass, solid copper and sterling silver bands and hand-painted faces, creates the feeling of a one-of-a-kind piece long lost, now found. The metals are not sealed so that they may evolve with the watch’s owner, suggesting the reality of constant change and producing a piece that is truly the wearer’s own. Fine Japanese quartz movements are housed inside every one of these timepieces, which are signed and individually numbered. Only 1,000 are made of each style. Every watch is hand sculpted and painted individually, so each has its own unique variation.

The Watchcraft Collection is made up of a collection of bracelets and ten different watch designs each with its own unique appeal. They are titled Mosaic, Montevideo, Minstrel, Porthole, Full Moon, Gates of Time, Judaica, Florence, Cloister, and Heaven & Earth.

EXCHANGES:

If for any reason you are not completely satisfied with your Watchcraft purchase, we will gladly exchange or provide a full refund for unworn and undamaged merchandise within 30 days of purchasing. Exchanges are subject to shipping charges.

Please call our office at 718-786-3713 or email us at watchcraft@watchcraft.com and we will issue a return authorization for your exchange. Please include your name, phone number and order number with all correspondence and be sure to insure your package properly when shipping back to our studio, as Watchcraft® is not responsible for lost incoming packages.

Note – Our exchange Policy applies to online retail orders only. If your Watchcraft® item was purchased at one of our retail partners, please return the item directly to the store and they will contact us.

WARRANTY:

The movement and parts are warranted to the owner for a period of ONE YEAR from the date of purchase against defects in the manufacture. THIS WARRANTY DOES NOT COVER: Batteries, crystals and water damage due to exposure. This watch is not intended to be worn while showering. This warranty is extended in compliance with standards set forth in the “Magnuson-Moss Federal Trade Commission Improvement Act”. Liability is limited solely to the repair of the watch. We disclaim liability for consequential damages for breach of any expressed or implied warranty including merchantability or fitness for purpose. We reserve the right to replaced mailed articles with the like grade and quality.

WARRANTY FORM Mail watch together with this certificate, a copy of the original receipt, and a $15.00 check or money order for shipping and handling. International S&H: $45.00 payable with Visa or MC only. We recommend insuring your watch return receipt. We are not responsible for lost packages. Send packages to address shown on warranty.

WARRANTY ISSUES:

Please follow all instructions on the warranty brochure which was included with your Watchcraft purchase. If you do not have the instructions handy, please contact us and we will instruct you on how to proceed with getting your watch repaired under the terms of our warranty.

REPAIRS OUTSIDE THE WARRANTY PERIOD:

We are here for you and your Watchcraft® even if it is no longer under warranty. Just contact us with the style # and the problem and we will give you instructions on how to proceed with getting your Watchcraft into our studio for repair.